Right of withdrawal
Instructions for cancellation
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. This excludes personalized goods and products.
The cancellation period for all other products is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
Cancellations are only possible up to 24 hours after booking!
To exercise your right of withdrawal, you must
Email: contactnoirvere@gmail.com
using a clear statement (e.g. a letter sent by mail or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out the sample withdrawal form or another clear statement on our website (insert website address) and transmit it to us. If you make use of this option, we will immediately (e.g. by email) send you confirmation of receipt of such a withdrawal.
The return shipment will follow to our returns warehouse in America. The customer bears the costs of the return shipment. If you do not agree to this, please contact us at Noirvere.com
The exact return address will be communicated upon exercise of the right of withdrawal.
To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we have to refund you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to (here insert the name and address of the person authorized by you to receive the goods, if applicable) immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.
You bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for the inspection of the condition, properties and functionality of the goods.
(¹ This cancellation instruction applies from 17.06.2023. It does not apply to the separate delivery of goods.)